Refund & Cancellation Policy

1. Credit top-ups

Amplifeed operates on a prepaid credit system. Credits purchased are added to your workspace and are consumed as you use platform features (AI generation, messaging, campaigns).

Credits are non-transferable between workspaces and do not expire as long as your account remains active.

2. Refund eligibility

Refunds are considered in the following situations:

• Duplicate payment: If you were charged more than once for the same transaction, we will refund the duplicate amount in full.
• Payment deducted but credits not received: If payment was successful but credits were not added to your workspace within 24 hours, we will either credit your account or issue a full refund.
• Service unavailability: If Amplifeed is unavailable for an extended period (greater than 48 consecutive hours) due to our fault, a pro-rated refund of unused credits may be issued on request.

3. Non-refundable situations

• Credits that have been partially or fully consumed.
• Purchases made in error where credits were successfully added and are unused — please contact us within 48 hours and we will review on a case-by-case basis.
• GST component of any payment (as per Indian tax regulations).

4. Cancellation

Amplifeed does not currently offer recurring subscription plans. All purchases are one-time credit top-ups. There is no recurring billing to cancel. You can stop using the platform at any time — unused credits remain in your account.

5. Refund process

To request a refund:

1. Email support@amplifeed.tech with subject: Refund Request – [your registered email]
2. Include the payment reference shown in your billing history (Settings → Billing)
3. Describe the reason for the refund request

We will respond within 2 business days. Approved refunds are processed within 5–7 business days to the original payment method (credit/debit card or bank account).

6. Return policy

As Amplifeed delivers digital services only, there are no physical goods to return. See the refund eligibility section above for how we handle disputes on digital purchases.

7. Contact

For any questions regarding refunds or cancellations: support@amplifeed.tech

AV Advertising India Pvt Ltd., No. 1/B, Palm Avenue, Sithalapakkam, Chennai – 600126, India.